Effective date: 12. June. 2019
(1) Vicoo hardware products (“Products”),
(2) website(s) that may be accessed at (“Site”),
(3) services, including technical support and services accessible through the Site(s) (“Web Apps”),
(4) software that may be downloaded to your smartphone or tablet to access services (“Mobile Apps”), and
(5) subscription services, including services you can access using the Web Apps and Mobile Apps (“Subscription Services”).
Third parties may also integrate Vicoo’s Products and Services into their products and services and we are not responsible for this integration. Additional information on our privacy practices may be provided in other documents such as offer descriptions, supplemental privacy statements, or notices provided prior to or at the time of data collection.
2. Personal Information We May Collect
a. Personal Information We Collect Directly From You
In order to use the Services, we may ask you to provide certain Personal Information when you create an account on vicoo.tech or install and register to Vicoo Web Apps and Mobile Apps, register a product, complete a survey, or sign up to be on our mailing list. We may ask you to submit the following types of personal information: first and last name, country, email address, product serial number, date of purchase, telephone number, mailing address, and proof of purchase. We may also collect additional personal information such as your interests or hobbies, your gender or age.
2. Information you voluntarily share or post.
We may collect personal information that you provide on vicoo.tech and Vicoo-marked Web Apps and Mobile Apps, or post in a public space on our website, such as message boards. As another example, you can choose to share your Vicoo camera access through an invitation link that you can send to friends.
For our Vicoo products, we collect, process, and store the videos that you take with your systems for various time periods depending on your subscription plans, configurations, and settings. This may include capturing and emailing to you portions of the videos as part of a notification or analyzing the data to identify motion or other events. We may process Personal Information from your Vicoo cameras so that we can send you alerts when something happens.
4. Customer support.
We may collect information through your communications with our customer support team or other communications that you may send us and their contents.
5. Payment details.
We may collect credit card and billing information, including payment transactions, to process your order. For example, we collect your credit card number when you buy a subscription to use some of our Services, for shipping services related to a warranty replacement, or when you purchase a license to application from Vicoo.
b. Personal Information We Collect From Your Interactions With Our Products and Services
1. Cookies and Tracking Technologies.
We use automatic data collection tools like cookies, web beacons, and other tracking technologies in our products to collect data and related information, including IP addresses, device identifiers, advertising identifiers and other information about your device, system and application software and peripherals. We may collect information about your browser and what sites you visit. We might also look at how and how often you use one of our applications and certain features. Third parties may also collect information using cookies. Some websites have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.
2. Product Usage.
We collect information related to the use of our products and devices and statistics about the performance of your Vicoo devices. This information includes Internet speed, voltage information, storage information, error rates, and other performance information.
c. Personal Information We Obtain From Other Sources
1. Third party Personal Information.
If you choose to provide us with a third party's Personal Information (such as name, email, and phone number), you must ensure that you have the third party's permission to do so. Examples include providing us with the names and images that you associate with account users, forwarding reference or marketing material to a friend, or sending job referrals.
3. How We May Use Your Personal Information
We may use your personal information for the following purposes:
a. Provide you with the Service and communicate with you.
We will use your personal information to deliver our Services and to interact with you directly.
b. Maintain, improve and develop products and Services.
We will use your personal information to ensure our Services are working as intended and to make improvements to our Services. We will also use the information we collect in existing Services to help us develop new ones or to customize Services for you.
c. Internal data analyses.
We use personal information for internal analytics to understand how our Services are used.
We may send you marketing communications about products, services, offers, programs and promotions (including contests, sweepstakes and any other marketing activities) either directly from us or from our partners. These might be our own offers or products, or offers for third-party products we think you might find interesting, but we do not share information with third parties for their independent marketing or promotional purposes.
e. Protect our company, prevent fraud and securing our products.
We may use your personal information to protect our company, our customers, or our websites.
f. Compliance with law and other standards.
We may use your personal information as required by applicable laws and regulations or requested by any judicial process or governmental agency having or claiming jurisdiction over Vicoo or its affiliates.
g. Other activities.
We may process your personal information for other purposes for which we provide specific notice at the time of collection.
4. How We Share Your Personal Information
We may share personal information in the following ways or as otherwise disclosed to you at the time of data collection:
a. Within the Vicoo family of companies worldwide.
We may share the Personal Information we collect with our headquarters and affiliates.
b. With service providers.
We also may share personal information with our service providers who perform services on our behalf based on our instructions and in compliance with appropriate confidentiality and security measures. Examples of services include: processing of orders and credit card transactions, sending marketing communications, sharing your email address to assist us with sales-related efforts or post-sales support, and providing customer support.
c. With the friends you invite.
You can decide to share your Vicoo camera access by sending an invitation link to friends.
d. We may share information with any successor to all or part of our business.
e. We may share information for legal reasons.
We will share personal information with companies, organizations or individuals outside of Vicoo if we have a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process or enforceable governmental request
detect, prevent, or otherwise address fraud, security or technical issues or
protect against harm to the rights, property or safety of Vicoo, our users or the public as required or permitted by law.
If we otherwise notify you and you consent to the sharing.
5. Your Rights and Choices
You have certain rights regarding the personal information we maintain about you and certain choices about what personal information we collect from you, how we use it, and how we communicate with you.
a. You can choose not to install our applications or fill out a warranty card.
This choice may limit your warranty service.
b. You can update or delete your account.
Through your account settings, you can update some of your Personal Information. However, if you delete your account, you may not be able to fully use the Service.
To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us as specified in the “How to Contact Us” section below.
6. Data Transfers
a. Your personal information may be transferred to other Vicoo Member Firms (and their respective subsidiaries and affiliates). Other Vicoo Member Firms may process your personal information on behalf of the Data Controller for the same purposes as set out herein. In addition, each Vicoo Member Firm whom you share your information may determine jointly with other Vicoo Member Firms the means of processing of your personal information.
b. Your information may also be transferred to service providers that are not members of the Vicoo (third party service providers) to process on a Vicoo Member Firm’s behalf. We may transfer or disclose the personal data we collect to third party contractors or subcontractors of Vicoo Member Firms (and their respective subsidiaries and affiliates), as well as other third parties. We use such third parties to support us in providing our Vicoo Services and to help provide, run and manage our business (including our internal IT systems). Third party service providers may include providers of IT services, identity management, website hosting and management, data analysis, data back-up and archiving, security and storage services (including cloud service providers), event management, and other services with respect to the operation of our business.
c. Your personal information may be transferred to and stored outside the country or region where you are located. Vicoo Member Firms, our service providers and sub-processors they engage may use servers and other resources in various countries and territories to process your information.
d. Vicoo Member Firms reserves the right to transfer all data in its possession to a successor-in-interest to its business or assets.
7. Children's Privacy
We understand the importance of protecting children's privacy, especially in an online environment. The Vicoo Services covered by this Privacy Statement are not intentionally designed for or directed at anyone under the age of 18.
8. How We Protect Your Personal Information
If you participate in a discussion forum, local communities, or chat room on an Vicoo website, you should be aware that the information you provide there (i.e. your public profile) will be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither Vicoo nor you have control over. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Vicoo is not responsible for the Personal Information or any other information you choose to submit in these forums. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Retention of Personal Information
We also take measures to delete your personal information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it or when you request its deletion, unless we are allowed or required by law to keep the information for a longer period. We complete periodic reviews of our databases, and have established time limits for certain data deletion, taking into account the type of services provided in the context of the Products and Services, the length of our relationship with you, mandatory retention periods, and the statute of limitations.
9. Update to this policy
10. How to Contact Us